Frequently Asked Questions |
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Frequently Asked Questions

Delivery & Returns

How much does delivery cost?

Delivery costs €4.99 per order under €30. Any order over €30 avails of FREE SHIPPING in Ireland.

Can I ship to parcel motel or PO BOX?

We unfortunately do not currently offer this option. Our couriers will require a physical address and a phone number to call prior to delivery. The package must be signed for in order for it to be delivered.

How long does delivery take?

Once dispatched, our courier service aims to deliver your package within 1-2 business days.

Do you ship over the weekend?

Our courier only delivers Monday to Friday. Any orders which are shipped out on Friday will not be delivered until the following Monday.

How will I know when my order has been dispatched?

If you have ordered online and given a valid email address, you will receive a dispatch email from us once your package has been sent. If you placed the order over the phone, you should receive your order in 2-3 business days. Should there be any delay, we will contact you immediately.

Which courier service are you currently using?

Pony Express is currently our dedicated courier.

Can I give special instructions for delivery?

Pony Express does not currently offer this option. Should you require the parcel to be left around the outside of the house, they will require a form to be signed and sent to them with your permission.

The courier aims to call you approximately an hour prior to delivery. If you are not at home when they plan to deliver, you can ask for a neighbour to sign for the parcel.

Who do I contact if I have a problem with the courier?

If in the rare incidence that you encounter a problem with the courier, you can contact us at, or call 01 6337070 and ask for Rebecca or Ciara.

I am unhappy with the quality of the product I have received.

On the very rare occasion that this happens, please email immediately and, where possible, include a photo of the product. Alternatively you can call 016337070.


I no longer want these products, can I return them?

If for some reason you wish to return a product, please contact us within 10 working days of receiving your order at, stating the reason for return. The products must be untampered with in order for us to accept returns.


Placing an order with us.

Can I take supplements while pregnant or on medication?

We strongly advise consulting a doctor before purchasing any supplements. If asking for advice in store we would ask that you always inform the retail assistant if you are pregnant, have any underlying health issues, or taking medication.

I am in the process of buying online, but I am not sure which product is right for me. Can someone help me?

Of course! Help is what we do best. Give us a call on 01 6337070 or email us at One of our trained employees will advise you on your purchase.

Do you give discounts for bulk ordering items?

If you wish to bulk order a product and would like to enquire about a discount, please contact or call 01 6337070.

Can I order chilled foods online?

Our current couriers do not provide us with refrigerated transport. We unfortunately as a result cannot send chilled or frozen food to our customers.

Can I order probiotics online if they require refrigeration?

Yes you can. Probiotics that require refrigeration can happily survive for a day out of the fridge. For this reason, we will only ship chilled probiotics Monday – Thursday. If they were to be shipped on a Friday, they might be out of the fridge for too long.

I have a promotional code. How do I use it?

1. Add your items to basket.

2. Click on 'View Basket' Symbol on the top of the Homepage.

3. On the 'View Basket' page locate the 'Apply Code' box.

4. Insert Code into white box + Click on 'Apply Code'.

5. Order Total will adjust to show the discounted amount.


What happens if I forget to redeem a promotional code while making an order?

No problem! Just give us a call on 01 6337070 or email us at and we will be able to help.

What Payment methods to do you accept?

We accept Visa, MasterCard credit and debit cards, as well as PayPal.

How do I know your checkout is secure?

Our site is secure and your personal details are protected. All payments are processed through a secure server by Realex Payments. Click here for more information. All transactions are highly encrypted and your card details are never passed on to Nourish or any other party.


Do you offer PayPal as a payment option?

Yes, we do offer PayPal as a payment option.

How will I know if my order has been successful?

Following your order submission, you should be directed to an ‘Order Success’ page. If you are still unsure, check your email for your automatic order confirmation email.

How long will it take for me to receive my order?

We will dispatch your order within 1-2 working days of receipt of your order, providing all items are in stock. Deliveries within Ireland are generally delivered the next day after dispatch, though please allow up to two days for delivery after receiving your dispatch notification.

What if some of my items are out of stock?

If any of your items are out of stock, we will contact you as soon as we are aware of the issue. We promise to keep you continuously updated as to when your order will be ready to go out and work with you to make sure you receive your order as soon as possible.

Loyalty Scheme

Do you have a loyalty card scheme?

Yes, we most certainly do! You can pop in store to sign up. It only takes a minute, once you have provided your name and contact details, your card is ready to use. We then register the card for you so there is no need to go online to do this yourself.

What are the benefits of having a Loyalty Card?

At the basic level, 1% of the value of your purchases are earned in points. And then you can spend these points on future purchases. For every €1 you spend, you get 1 point. 1 point = 1 cent. We also run points promotions every month and we regularly run 10% and 15% back promotions on the card on different ranges, so that your points will add up more quickly. For example, if we have a “15% Back” points promotion on a range, a spend of €40 on that range will earn you €6 in points.

Can I use my Loyalty Card online?

Unfortunately our Loyalty Card does not currently work with our website, (we are working on this!) but if you have one and wish to earn points from your online purchases, you can email us your card number after you place your order and we will add your points to your card.

I have lost my card. What do I do now?

If you have lost your card, you can simply apply for a replacement in-store. We simply need the details you used to register your card (email, phone number etc.) and then we can transfer the points from your old card to your new card.

I forgot my card while making a purchase in-store today. Can I still add on my points?

Of course! Just hold on to your receipt and bring it with you the next time you are shopping at Nourish. One of our retail assistants will then add them on for you.

How many points do I have on my card?

You can check how many points you have by popping into one of our stores and asking one of our fantastic retail assistants to check for you. Unfortunately we do not have a facility to check your balance online at the moment.

My Account

Do I need to have an online account to shop online?

No. If you would prefer to check out as a guest, that is no problem.

How do I set up an online account?

If you are not making a purchase online, then click ‘Register’ located in the top right hand corner beside the shopping basket. Simply fill in all of your information and you are ready to go.

If you are making a purchase, proceed to checkout, then click ‘Proceed to secure checkout’. When you get to the final page of the checkout process, it will give you an option to ‘Create an Account’. Simply pop in a password and Bob’s your uncle!

I can’t sign in. What’s going on?!

This is either an email address or a password issue. Double check that the email address is typed out properly, with no errant full stops, commas, dashes, spaces, etc.

If you use a couple of different emails, check these accounts for previous emails from us. The account that has received emails from us is the one with which you are registered.

If it is a password issue, make sure capitals are as they should be, as these passwords are case sensitive. If the password still doesn’t match, click ‘forgot password’. This will send a reset password email to the registered address.

If you are still having problems, call 01 6337070 so that we can help you.

How do I subscribe to your mailing list?

We have a fantastic email service. Our users regularly receive updates on our special offers and exclusive web-only discounts via email.  If you wish to sign up, you can scroll to the bottom of the page where you will find a box to fill in your address. We promise that we won’t spam you! 

Sign Up