FAQs

We have gathered some of the most common questions we get here at Nourish and answered them below. If you still cannot find the answer to your query, please do not hesitate to contact us.

How much does delivery cost?

A standard shipping charge of €5.95 will apply to all orders less than €50. Free delivery on all orders over €50 to any destination on the island of Ireland.  

Can I ship to parcel motel or PO BOX?

We unfortunately do not currently offer this option. Our couriers will require a physical address and a phone number to call prior to delivery. The package must be signed for in order for it to be delivered.

How long does delivery take?

Once dispatched, our courier service aims to deliver your package within 2-3 business days.

Do you offer Click & Collect?

We currently offer Click & Collect in our Wicklow Street, Nutgrove, Donnybrook, Omni and, Sandymount stores. Orders placed before 7am will be processed on the same working day. Otherwise, they will be processed the following day.

Do you ship over the weekend?

Our courier only delivers Monday to Friday. Any orders which are shipped out on Friday will not be delivered until the following Monday.

How will I know when my order has been dispatched?

If you have ordered online and given a valid email address, you will receive a dispatch email from us once your package has been sent. If you placed the order over the phone, you should receive your order in 2-3 business days. Should there be any delay, we will contact you immediately.

Which courier service are you currently using?

An Post is our dedicated courier.

Can I give special instructions for delivery?

Should you require the parcel to be left around the outside of the house, Please call the An Post customer service number within your email/text message and they will organise any special delivery instructions with you. If you are not at home when they plan to deliver, you can ask for a neighbour to recieve for the parcel.

Who do I contact if I have a problem with the courier?

If in the rare incidence that you encounter a problem with the courier, first contact An Post's customer service line on 353 (1) 705 7600. If you continue to encounter problems with An Post, please contact us at onlinesales@nourish.ie or call 01 633 7070.

What if I am unhappy with the quality of the product I have received?

We do our very best to make sure every order is received correctly. In the occassion you are not happy with your order, please email our team onlinesales@nourish.ie or call us on 01 633 7070. 

I no longer want these products, can I return them?

If you wish to return a product, please contact us within 10 working days of receiving your order at onlinesales@nourish.ie, stating the reason for return. The products must be unopened in order for us to accept returns.

Can I take supplements while pregnant or on medication?

Always consult your doctor before starting any new supplement plan or diet if you are taking medication, have a diagnosed condition or are pregnant. 

I am in the process of buying online, but I am not sure which product is right for me. Can someone help me?

Of course! Help is what we do best. Email our team ask@nourish.ie for product advice or call our team on 01 633 7070.

Do you give discounts for bulk ordering items?

If you wish to bulk order a product and would like to enquire about a discount, please contact onlinesales@nourish.ie or call 01 633 7070.

Can I order chilled foods online?

Our current couriers do not provide us with refrigerated transport. We unfortunately as a result cannot send chilled or frozen food to our customers.

Can I order probiotics online if they require refrigeration?

Yes you can. Probiotics that require refrigeration can happily survive for a day out of the fridge. For this reason, we will only ship chilled probiotics Monday – Thursday. If they were to be shipped on a Friday, they might be out of the fridge for too long.

I have a promotional code. How do I use it?

• Add your items to basket.
• Click on 'View Basket' Symbol on the top of the Homepage.
• On the 'View Basket' page locate the 'Apply Code' box.
• Insert Code into white box + Click on 'Apply Code'.
• Order Total will adjust to show the discounted amount.

What Payment methods to do you accept?

We accept Visa, MasterCard credit and debit cards, as well as PayPal.

How do I know your checkout is secure?

Our site is secure and your personal details are protected. All payments are processed through a secure server by Realex Payments. All transactions are highly encrypted and your card details are never passed on to Nourish or any other party.

Do you offer PayPal as a payment option?

Yes, we do offer PayPal as a payment option.

How will I know if my order has been successful?

Following your order submission, you should be directed to an ‘Order Success’ page. If you are still unsure, check your email for your automatic order confirmation email.

How long will it take for me to receive my order?

We will dispatch your order within 2-3 working days of receipt of your order, providing all items are in stock. Deliveries within Ireland are generally delivered the next day after dispatch, though please allow up to two days for delivery after receiving your dispatch notification.

What if some of my items are out of stock?

If any of your items are out of stock, we will contact you as soon as we are aware of the issue. We promise to keep you continuously updated as to when your order will be ready to go out and work with you to make sure you receive your order as soon as possible.

Do you have a loyalty card scheme?

Yes, we most certainly do! You can call our team on 01 633 7070. It only takes a minute, once you have provided your name and contact details, your card is ready to use. 

What are the benefits of having a Loyalty Card?

At the basic level, 1% of the value of your purchases are earned in points. And then you can spend these points on future purchases. For every €1 you spend, you get 1 point. 1 point = 1 cent. We also run points promotions every month and we regularly run 10% and 15% back promotions on the card on different ranges, so that your points will add up more quickly. For example, if we have a “15% Back” points promotion on a range, a spend of €40 on that range will earn you €6 in points.

Can I use my Loyalty Card in your outlet in Dunnes Stores?

Unfortunately our Loyalty Scheme is not applicable for Nourish products purchased from our concessions in Dunnes Stores. You will however be able to avail of the Dunnes Stores VALUEclub scheme and other promotions that Dunnes Stores offer in relation to your Nourish purchases there.

Can I use my Loyalty Card online?

Unfortunately our Loyalty Card does not currently work with our website, (we are working on this!) but if you have one and wish to earn points from your online purchases, you can email us your card number after you place your order and we will add your points to your card.

I have lost my card. What do I do now?

If you have lost your card, you can simply ask for a replacement in-store. We simply need the details you used to register your card (email, phone number etc.) and then we can transfer the points from your old card to your new card.

I forgot my card while making a purchase in-store today. Can I still add on my points?

Of course! Just hold on to your receipt and bring it with you the next time you are shopping at Nourish. One of our retail assistants will then add them on for you. Points can only be added to purchases up to 24 months old.

How many points do I have on my card?

You can check how many points you have by popping into one of our stores and asking one of our fantastic retail assistants to check for you. Unfortunately we do not have a facility to check your balance on our website at the moment.

Do I need to have an online account to shop online?

No. If you would prefer to check out as a guest, that is no problem.

How do I set up an online account?

If you are not making a purchase online, then click ‘Register’ located in the top right hand corner beside the shopping basket. Simply fill in all of your information and you are ready to go. If you are making a purchase, proceed to checkout, then click ‘Proceed to secure checkout’. When you get to the final page of the checkout process, it will give you an option to ‘Create an Account’. Simply pop in a password and Bob’s your uncle!

I cannot sign in. What’s going on?!

This is either an email address or a password issue. Double check that the email address is typed out properly, with no errant full stops, commas, dashes, spaces, etc. If you use a couple of different emails, check these accounts for previous emails from us. The account that has received emails from us is the one with which you are registered.

If it is a password issue, make sure capitals are as they should be, as these passwords are case sensitive. If the password still does not match, click ‘forgot password’. This will send a reset password email to the registered address. If you are still having problems, call 01 633 7070 so that we can help you.

How do I subscribe to your mailing list?

We have a fantastic email service. Our users regularly receive updates on our special offers and exclusive giveaways via email. If you wish to sign up, you can scroll to the bottom of the page where you will find a box to fill in your address. We promise that we will not spam you!