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Returns and Refund Policy

We hope you are happy with your order, but for any reason if you are not, do not worry, we are here to help. You can return an item within 30 days of the item being delivered to your address.

  • If you wish to return a product, please contact us after receiving your order at stating your order number, the item(s) you would like to return and the reason for return.
  • Please return items in their original condition, unopened and in their original packaging.
  • If possible, please reuse the original box and original packaging the item came in.
  • We cannot refund items that have been opened unless they are faulty or incorrectly supplied where your statutory rights are unaffected.

Lost or damaged Parcels:

  • If you are concerned that your parcel maybe lost or if it is damaged, please contact us at
  • Products that have arrived damaged can be refunded or replaced within 30 days of the dispatch date.

Faulty Product:

  • If you have received a faulty product, please contact us with the batch number and/or best before date (where applicable) so we can investigate further, to ensure you receive the best quality products and replaced it.
  • We may ask for the product to be returned to us. Suppliers may use it to improve the quality of the product.

Change of mind:

  • For any other reason you may cancel your order by notifying us in writing at any time up to 14 days after your items have been delivered.
  • Please include your order number and reason for cancellation.
  • Perishable goods, food and gift sets containing perishable items may not be refundable.

How to return a product:

  • If you wish to return a product, the product must be in good condition, securely wrapped and unopened for us to accept returns.
  • We recommend the use of a recorded delivery service for returns.
  • You have the option to return the product(s) to one of our 18 stores (receipt must be shown) or by post with a return label to the address below:

Nourish Web Store, Unit 52 Dakota Avenue, Airways Industrial Estate, Santry, D17 V273

  • If you decide to return the product(s) to one of our stores, please contact us first at so, we can arrange the return with the store.
  • If you wish to return the product(s) through An Post, please contact us at, and we can arrage a return label to be sent to your email. Costs may apply and be subject to change.


  • Refunds will be processed once goods have been returned or agreed upon resolution for faulty damaged goods.
  • Postage costs will be refunded in full in the case of incorrect or damaged orders but not where you have elected to return goods for any other reason.

How long will my refund take?


  • Once we received your return item(s), we will process your refund.
  • Please allow 5 working days for your refund.
  • We will issue a refund to the payment method used to pay for the order.

Click & Collect:

  • If you wish to cancel it, please contact the store you choose for collection.
  • If your order has not been collected within 90 days and we are unable to contact, you your order will be refunded.
  • Please allow 5 working days for your refund.

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